The path from the occurrence of an error, until it is rectified, can be lengthened with decentralized case management. Therefore, all incidents, regardless of channel, should be centrally collected and processed. Shorten your turnaround times for greater customer satisfaction and keep your service level agreement. IT companies and companies from other sectors with intensive customer contact can often receive hundreds of reports a day. With the support of modern software, this workload is no longer a problem!
Your prospective customers inform themselves about their products on your homepage. The fastest way to contact them is thus via a live chat, which is integrated into the site via a widget. Your visitors do not have to pick up the phone or open the email client, they can instead talk directly to a consultant in just a few clicks. More and more companies from different industries are already using a live chat solution. Make a direct communication solution for your company today!
Writing and processing business communications and e-mail communication separate from your ERP (for example, in MS Office) is common practice, but the time savings can only be achieved by centralizing all your correspondence. With the e-mail interface, you no longer need large industrial printers. Correspondence is simply mapped in the ERP and transmitted via API interface directly to Deutsche Post AG. In addition to the dispatch via e-mail, this also offers the possibility of shipping as a PDF export in an e-mail.
Valuations play an important role in the business environment. Their potential customers, whether private or commercial, compare offers on the Internet and, in addition to factors such as word-of-mouth, rely heavily on reviews from the internet when making their purchasing decisions. Offer your prospects a simple, clear platform for forming opinions. Combine reviews from multiple platforms in one interface. Your collected feedback will be evaluated and can be used on request as a so-called "rich snippet" (star rating on search engine providers).
Record calls and save notes. Incoming calls open a software automatically out of the CTI client in cooperation with 3CX, in which you can deposit important information in a free text even during the call. More Information